Please read our Warranty Policy first before filling out the form below to request a return. Our Service Department will contact you or authorize the return request soon after confirmation.
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In order for our customer to have full confidence and total peace of mind, KastKing offers the industry first beyond-warranty support:
*Request fishing reel or rod parts due to loss or user error damage
*Request assistance in the set up and use of rods/reel/combos
*Continue receiving support even after warranty expires
*Learn tricks about fishing gear maintenance
*Receive offers only available to current customers
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KastKing reels are warranted for a period of one (1) year from date of original retail purchase against defects in workmanship and/or materials.
If the warrantied products are defective in workmanship and/or materials, you can simply give us a call or email us and send the defective product back.Your order number, date of purchase, and where you bought the product must accompany all warranty claims.The shipping costs will be reimbursed. If the warranty expires or there are violations to the warranty, the customers may fix their defective product for a repair cost plus the shipping cost.The warranty will be void if:
There are additions made or alteration to the product.
Abuse of the product.
Accidental damage or loss of the product. Misuse of the product.
Normal expected wear.
Commercial or rental use.
Failed to provide reasonable and necessary maintenance: improper care.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU REELS OUT OF WARRANTY:
Even when your reel is no longer under warranty, we are here to help. Reels out of the warranty period may be shipped back to the Eposeidon. OUT OF WARRANTY PRICING:
All KastKing reels = $15.00 + parts
At KastKing, we are committed to 100% customer satisfaction.
We offer a “no hassle” return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery. For any product issue, you may contact our customer service at service@kastking.com. All merchandise returned should be unused and in original sellable condition. Product that has been used is not refundable and cannot be exchanged. To open your return requests, please fill out the form below. We will create a return authorization for you and send you an e-mail with instructions on how to complete the return. After we receive and inspect the returned product(s), credit will be refunded back to your credit card.
We’re sorry that we are unable to cover the return shipping costs. Shipping back expense will not be refunded unless an error occurred on our part in the shipment of your order.
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KastKing sunglasses are covered by a limited lifetime, total peace of mind warranty against the workmanship and materials for the original owner.
*KastKing customer service professionals will determine the cause of the defect and whether it will be covered under this warranty.
*If the damage or defect is determined to have been caused due to a defect in materials or workmanship, KastKing will, at the company’s discretion, either repair or replace the sunglasses at no charge.
*If the damage is determined to have been caused by accident, neglect or normal wear and tear, KastKing, with your approval and request, will replace the sunglasses for 1/2 of the original purchase price plus shipping.
Ship the damaged sunglasses, in a disposable container to KastKing®, 425 Oak St. Garden City, NY 11530
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KastKing rods are covered by a limited lifetime, total peace of mind warranty against the workmanship and materials of the rod for the original owner.
*KastKing customer service professionals will determine the cause of the defect and whether it will be covered under this warranty or not. We will candidly answer questions about why a fishing rod broke and we’ll tell you if we don’t know. It may also be helpful to refer to Tom Kirkman’s article, Rod Failure (RodMaker Magazine). It’s usually not difficult to determine why a fishing rod unfortunately broke and this is a fantastic analysis discussing the differences between damaged and defective rod failures.
*If the damage or defect is determined to have been caused due to a defect in materials or workmanship, KastKing will, at the company’s discretion, either repair or replace the rod at no charge. A shipping and handling fee of $20 will be charged to complete the transaction.
*If the damage is determined to have been caused by accident, neglect or normal wear and tear, KastKing with your approval and request, will replace the damaged rod for a fee of 1/2 of the original purchase price plus the $20 shipping and handling fee.
Please fill out the form below for your KastKing rods warranty claim. Then print it off and put it inside the return package.
Ship the damaged rod, in a disposable container, prepaid and insured to KastKing®, 425 Oak St. Garden City, NY 11530
Include the completed Warranty Claim Return Form and $20 for return shipping and handling.
For products under warranty, you may submit the following information to request the parts. Our Authorized Warranty Service Team will verify and send you the correct parts.
If a product is out of warranty, you can still order the part. Click Here
Please read our Warranty Policy first before filling out the form below to request a return. Our Service Department will contact you or authorize the return request soon after confirmation.
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