Although the process for purchasing the parts was a bit unorthodox, I was thoroughly impressed that they were offering parts on a relatively inexpensive fishing reel. They shipped out the parts quickly and it fixed the reel. Part was inexpensive and the customer service was great. I am a fan for life now.
While wrestling with a mean line tangle on my Sharkey 3 2000 reel while in my kayak, I managed to lose some key washer components beneath the spool. So you have the complete picture, I managed to drop the spool into the water and had to pull off all of the line in order to get the spool back - not my best day fishing. Anyway, I looked up the parts diagram on the web. Using that and my other matching Sharkey reel (yes I like them that much), I was able to identify the exact parts that I needed. Armed with this information I called KastKing support and they helped me to place the order. I had the replacement parts within 2 or 3 days and my reel is working like a champ! Thanks for listening to my rant/ story. Have I told you about the time I went fishing with Big Foot?
I’m really excited to be able to purchase an extra spool from my spinning reels. It makes an already great product even better. What I received is an exact duplicate of the original Kestrel finesse spool. I plan to use it when I travel so I have the option of using braid or mono.
Easy to deal with and very helpful.
I had the opposite side reel cap come off and they were able to get me a new one in just a couple of days. It doesn't seem like much but it keeps dirt and sand out.
Thanks Kastking!
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1590 E State Hwy 121, Building B910 , Lewisville, TX 75056
1-855-830-7430
service@kastking.com